DELIVERY AND RETURNS
Ugly Duckling Beauty offer deliveries both in the UK and Internationally.
All of our UK orders are signed for services provided by Royal Mail, tracking information will be provided to you.
Royal Mail 1st Class Signed for - £6.50 1 working day for processing, 1-2 days for delivery.
Royal Mail 2nd Class Signed for - £3.95 1 working day for processing, 2-3 days for delivery.
Free Local Pick Up - Ugly Duckling Beauty Ltd, 487 Roman Road London, E3 5LX. Usually available within 24 hours, on working day.
Please note that delivery times from Royal Mail can not be guaranteed, this is just an estimate.
We deliver our items internationally, please note that international orders will incur custom charges or tariffs, this will be payable by the customer.
We will provide you with tracking number, you could share this information with the recipient, so they know when there parcel is ready to collect.
Please provide information in the notes section of your order, your recipients, phone number and email address, in case the delivery company need to make contact.
International Delivery are all priced as standard - £20 Delivery
Thank you, so much for your order if you are not entirely satisfied please simply send us a message, within 14 days of receiving your order on our contact page via our website.
We are always happy to help, unfortunately if you are ever dissatisfied we will do our very best to make sure your Ugly Duckling Beauty experience turns out to be a good one.
I Need To Make Changes To My Order Which Has Not Been Sent Yet
To make any changes, please do this within 15 minutes of placing your order, this maybe a change of address, personalised message etc.
Please contact us within the time frame with your order number, this can be done on our contact page.
We will try our best to accommodate, but this depends if your order has not yet been processed or shipped.
We will always try our best to accommodate any changes, that need to be made.